Project Overview: Streamlining sales and marketing operations worldwide with a cost-effective CRM solution.
Challenges: The client faced inefficiencies due to disparate sales and marketing operations across multiple countries without a unified CRM system.
Solution: Implemented a core CRM solution with robust governance, rapid deployment, and streamlined data migration.
Benefits:
Project Overview: Transforming customer experience with a unified contact center solution.
Challenges: The company’s contact centers operated in silos, causing inefficiencies and poor customer satisfaction.
Solution: Created a unified platform with role-specific functionality and separate knowledge management interfaces.
Benefits:
Project Overview: Implementing a 1000-user Salesforce.com service center to enhance customer experience.
Challenges: The client needed an improved system to support their telesales function and enhance customer interaction.
Solution: Comprehensive Salesforce solution.
Benefits:
Project Overview: Migrating over 1000 users across seven countries to a cloud-based Veeva Salesforce automation solution.
Challenges: The client required a global solution for improved visibility and salesforce effectiveness.
Solution: Migrated all the users to a single cloud-based solution
Benefits:
Project Overview: Leading a project to modernize the contact center architecture for enhanced customer experience.
Challenges: The client needed to update their contact center infrastructure for improved service and future growth.
Solution: Upgraded the CRM data and telephony architecture
Benefits:
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